Shipping Policy

Shipping policy

All orders are processed within 12 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Delays may ensue if we have a high demand for a particular item. We are not responsible for any postal delays or if they lost the package.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $15.00 flat rate shipping to Atlanta, ga. 

Local delivery

Free local delivery is available for orders over $300.00 within 30 mile radius of Atlanta, Ga. For orders under $300.00, we charge $120.00 for local delivery.

Deliveries are made from 9 am to 5pm on M-W-F. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

 

In-store pickup

You can skip the shipping fees with free local pickup at 4730 Frontage rd, Forest Park, GA. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 12 to 14 business days unless in stock. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 7pm to 12 midnight on M-F. Please have your order confirmation email with you when you come.

International Shipping

 At this time, we do not ship internationally.  

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at support@hotfitz.com with your name and order number, and we will look into it for you.